RETURN AND REFUND POLICY
To our Valued Customers:
Please be guided on our terms and conditions for returns and refunds.
- RETURNS
ITEM/S:
- Item/s must be returned within seven (7) days from date of purchase.
- Item/s must be unused and still be in its original packaging.
- All parts and accessories must be complete and undamaged.
DOCUMENTARY REQUIREMENTS:
- Item/s must be returned with the original sales invoice or POS receipt.
ACCEPTANCE OF RETURNS ARE LIMITED TO THE FOLLOWING REASONS:
- Breakage, damage or factory defects, except for items checked by piece as noted in the sales invoice by an authorized Worldwide Home Depot checker.
- Wrong shade/batch delivery for tiles.
- Wrong item delivery
- Change order
- REFUNDS
GRANTING OF REFUNDS ARE LIMITED TO THE FOLLOWING INSTANCES:
- Over payment
- Wrong item delivery
- In-transit damage (and no replacement stocks available)
- Insufficiency of stocks resulting to short deliveries.
- Late deliveries resulting to cancellation of order.
DOCUMENTARY REQUIREMENTS:
- Refund requests must be submitted with the original collection receipt or POS receipt.
SCHEDULE & MODE OF REFUND RELEASE, GRANTING ALL CONDITIONS ARE MET:
- Php1, 000 and below – to be released immediately if mode of payment is cash.
- Php1, 001 and above three (3) days from submission of request through cash, check, or bank transfer.
- Payment through credit card shall be refunded via transaction cancellation or credit card refund, whichever is applicable.
Per Reference Document I.D. GPBO.39 Effectivity Date: March 2022
